Get in Touch With Us
Got a question about our reviews, spotted something that needs updating, or want to tell us about an experience with one of the casinos not on Gamstop that we cover? This page explains the best way to reach No Gamstop Casino and what you can expect once you do.
How to Reach the Team
Email is the most reliable way to get hold of us. We read every message that comes in and aim to reply within a couple of working days. If your enquiry relates to a specific brand, page or offer, mention it in your message so we can look into it quickly rather than going back and forth.
We are an independent site, not a casino operator or a customer support desk for any of the brands we list. If you have an account query, a withdrawal issue or a bonus dispute with a specific operator, that needs to go to the casino's own support team directly — we cannot access accounts, process payments or intervene in individual disputes.
What You Can Get in Touch About
- Questions about our reviews — if you want more detail on how we assessed a site such as Betmica, Kikibet or any other name featured on our list of non Gamstop casinos, ask and we will point you to the relevant section or clarify our reasoning.
- Corrections — welcome offers, terms and licensing details change regularly. If you notice something that looks out of date, flagging it helps us keep the site accurate for the next reader.
- Suggestions for new content — if there is a topic you would like us to cover in more depth, such as a specific payment method or a category of game, let us know.
- General feedback — good or bad, if something on the site helped you or confused you, we want to hear it.
- Advertising and partnership enquiries — if you represent a casino brand or an affiliate partner, introduce yourself and outline what you are proposing.
A Word on Independence and Accuracy
This site earns commission when readers sign up to some of the casinos we feature, and this is disclosed on our comparison pages. That relationship never decides how a brand is ranked or reviewed — our ratings are based on the criteria set out in our review process, not on which operator pays the most. If you ever think a review reads as biased, tell us. That kind of feedback is exactly what keeps an independent site honest.
We are also not a gambling regulator, a legal adviser or a support service. Nothing on this site or in our replies should be taken as legal advice about self-exclusion schemes, gambling law, or your personal financial circumstances. If you are dealing with a dispute involving money, a licence, or a regulatory body, you may need to contact that organisation directly.
Responsible Gambling and Self-Exclusion Queries
We sometimes hear from readers who are currently self-excluded and have questions about how sites not on Gamstop operate, or how self-exclusion works with brands outside the scheme. We're happy to explain what we know about the mechanics of self-exclusion and where to find support resources, but we cannot advise on individual circumstances or make a decision for you about whether to gamble. Gambling with any operator, on or off Gamstop, is only for adults aged 18 and over, and it should always be within what you can comfortably afford to lose.
What Happens After You Send a Message
A real member of our editorial team reads every enquiry — there is no automated reply standing in for an actual answer. Most messages get a response within two working days, though this can stretch a little during busier periods. If your query needs more research, such as checking a specific term across several operators, we will let you know it is being looked into rather than leaving you waiting without a word.
Before You Write to Us
A few checks can save time on both sides:
- If your question is about a specific casino's terms, check the offer details listed beside that brand's entry first — most welcome offers, wagering conditions and eligibility rules are stated there.
- If your question is about how sites are ranked, our best non Gamstop casinos page sets out the categories we compare, including payments, games and bonus terms.
- If you are contacting us about a transaction, deposit or withdrawal problem, gather the relevant dates and account details first, since we will likely direct you to raise this with the operator's own support team.
We appreciate every reader who takes the time to get in touch, whether it's a correction, a question, or simply feedback on how useful the site has been. Reach out whenever something needs clearing up.